C_C4H51_2405 VALID EXAM TESTKING - RELIABLE C_C4H51_2405 MOCK TEST

C_C4H51_2405 Valid Exam Testking - Reliable C_C4H51_2405 Mock Test

C_C4H51_2405 Valid Exam Testking - Reliable C_C4H51_2405 Mock Test

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Free PDF The Best SAP - C_C4H51_2405 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud Valid Exam Testking

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SAP C_C4H51_2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 2
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 3
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 4
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 5
  • Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 6
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q60-Q65):

NEW QUESTION # 60
Which of the following apply to time recording? Note: There are 3 correct answers to this question.

  • A. You can activate Microsoft Outlook integration for time recording.
  • B. Time recording can be done without assignment to a ticket.
  • C. Automatic time recording can be done by choosing "Start recording" and "Stop recording".
  • D. Time sheets can be submitted for approval.
  • E. Code list restrictions are not possible for the Time Type field.

Answer: A,B,D


NEW QUESTION # 61
Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

  • A. Service contracts
  • B. Skills
  • C. Measurements
  • D. Registered products

Answer: C,D


NEW QUESTION # 62
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

  • A. Maintain the Incident Context.
  • B. Push the incident to SAP Service Cloud support.
  • C. Set the action to Propose Solution.
  • D. Change the priority to Escalated.

Answer: C,D


NEW QUESTION # 63
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

  • A. Configure the relevant question in scoping.
  • B. Create knowledge base articles in SAP Service Cloud.
  • C. Create a validation rule.
  • D. Create a Web service with SAP Knowledge Central by NICE.

Answer: A,D


NEW QUESTION # 64
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

  • A. Web service message monitoring
  • B. Custom reports
  • C. Data sources
  • D. Standard reports
  • E. Interactive dashboards

Answer: B,D,E


NEW QUESTION # 65
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